Want Disney level quality service?
Read Care Like a Mouse.
Care Like a Mouse:
The Key to Delivering Disney Quality Service, 2nd Edition
Learn Disney inspired methods. Make yor own magic.
In a straightforward, highly readable style brimming with examples, worksheets and true-life stroies, Care Like a Mouse explains the method behind Disney's magic.
deliver their role in the show
Process - How Disney castomers™ spot and fix broken process issues
This step by step guide with worksheets will help you and your organization deliver your own magic.
Price: $25.00 minus 10% discount for HRDQ-U attendees at checkout
Message:
Purpose - How an emotive message inspires employees and customers and is woven through everything, including training, the organization does
Priorities - How behavior and decision making Priorities Filters serve Purpose
Interactions:
People - Castomers™ - How the treatment of employees directy relates to their treatment of customers and why managers are responsible for serving employees first
People - Customers - How Disney orchestrates "touch points” where castomers and customers connect
How Disney PREsponds™ to customer need and solves service failures
Context:
Platform - How to stage an environment for emotional and repeatable experiences
Performance - How castomers™ are trained to deliver their role in the show
Process - How Disney castomers™ spot and fix broken process issues
Product Details
★ Paperback: 210 pages
★ Published: March, 2023,
2nd Edition
★ ISBN-13: 97908375208763
